Pat McNamar Owner- A Dealer FOR The People 608-244-2004 Pat@madcitysalesandservice.com Co-Founder of Mad City Sales 1999. I have been pouring my heart and soul into helping folks find and own nicer, newer vehicles for quite some time now. I am the proud father of my boy, Jesse, born in 1997 and girl, Julia born in 2000. The reason for this whole project is due to my pesky wife, Reyna, whom I married in 1995 who said "Shut up about opening your own store and do it or I don't want to hear about it any more!" Ha! Thanks Hon!! As a family we enjoy ATVing, Snowmobiling, hiking, biking, camping and fishing. With my children I do a lot of outdoor sports activities as well. My kids are involved in baseball, basketball, soccer and football so I try to keep up!-------------------------
Steve and I work hard daily her at Mad City Sales to create the best environment in the auto industry. As a customer YOU truly do come first. We demand this culture every day of our team members and it is a requirement if you want to maintain your position on our team. We are The Dealer FOR The People. -------------------Please feel free to contact me direct with anything you might need and I will always help in any way I can!
Thank you for coming to our website and make sure to get one of our many free reports we wrote to help you get your next "New to you" car.
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Steve Ganser Owner- A Dealer FOR The People 608-244-2004 steve@madcitysalesandservice.com Background:Grew up on a hog farm in rural Wi, and learned about hard work first hand. Attended UW Madison for Math and Economics and started in sales at a local powersports dealer selling everything from boats to generators. Eventually got the bug to head out on my own. We started our business in a one car garage with 12 cars out front. We quit our jobs at other dealerships and set sail full speed ahead. Since then we have been at 4 different locations, growing each time to become what we are today. I have two children that are infinitely smarter and better looking than me, and a wife who somehow manages us all. ------------------
Customer Service Means: Always putting the needs of the customer first and doing everything I can to make the customer happy. We provide a service that really changes the quality of the lives of our customers every day we are open! I truly believe everyone deserves a nicer, newer car! -------------------------
Favorite Quote: It is not the size of the dog in the fight, it is the size of the fight in the dog. (Mark Twain)----------------------------------
Other: I love the Packers and the Brewers and my devotion probably borders on obsession.
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Kristin Ewert Finance / Funding Manager 608-244-2004 kristin@madcitysalesandsercive.com I moved to Madison in the fall of 1999 to pursue my associates degree in Court and Conference reporting at Madison Area Technical College. In the spring of 2004 I found myself looking for a new and different challenge and landed a job in the car business! I started my career in sales, and was promoted within a year to Finance Manager. I ended up falling in love with the car biz! I worked for one of Wisconsin's largest family owned and operated dealerships, but when they moved their Madison business out of town, I had the pleasure of joining the Mad City Team. Again, a family owned and operated business, with "hands on" owners. What does customer service mean to me? Simply put, treat others the way you'd want to be treated. Favorite quote "Elvis has left the building"
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Jessica Vail Managers Assistant (Sales AND FI) - Business Development Center Manager 608-244-2004 jessica@madcitysalesandservice.com I grew up in the Madison area, then my parents decided to move their mint-farming business to the middle-of-nowhere in Minnesota. I attended the University of Minnesota-Duluth for music originally and ended up with my Bachelors in Sociology. After getting my fix of Lake Superior's bad attitude and frigid temperatures I made my way back to the Madison area. Much to my delight, Pat decided to hire me onto the Mad City team despite my grab-bag experience ranging from corrections to mental health. Then again, who can resist an employee that frequently quotes Napoleon Dynamite and Ricky Bobby?----------------------------------------------
What does customer service mean to me?
Customers are people too and often I think folks lose sight of that...especially in this business. Be respectful, honest, throw the occasional humor in there and everyone wins.---------------------------------------------
Favorite Quote:
"Tina! Come get some ham!" -Napoleon Dynamite
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Ian Eichelman Trusted Advisor 608-244-2004 Ian@madcitysalesandservice.com Background-
Over the last few years since my graduation I've been all over the country doing schooling and education. During that time my travels have taken me from Los Angeles too Orlando Florida for my Internship with Disney and all the way back here to Wisconsin. I've been working in the Food Service Industry for some time now and because of that I've developed strong customer service skills and an aptitude to go above and beyond. After college and my time in the Food Service Industry it just seemed like the right logical step in my career to move into car sales, and now here I am. I actually look forward to coming to work each day and couldn't be happier with where I'm at now.--------------
What does customer service mean to you?
To be completely honest with everyone customer service is the #1 most important aspect of any business. Through my travels and my internships I've found that great customer service is the building block for any successful business. My internship with Disney in Orlando and my job experience in the Food Service Industry helped to bring out the importance of customer service too me. The emphasis on the customers happiness vastly out ways anything else.--------------
Favorite Quote:
"Life is like a box of chocolates, you never know what your gonna get"---------------
Other:
Some interesting facts about myself, I've played Hockey for almost 19yrs and been a pretty avid Speedskater for about 8yrs. After I graduated from high school in 2003 I left for Europe and ran Track and Field with USA European Tour Team in London England, Dover United Kingdom, Paris France, Zurich Switzerland, Lausanne Switzerland, Innsburck Austria, and Frankfort Germany. There's alot more interesting things about me, but I guess your just gonna have to stop by and say hi. I'm here Mon-Thurs 9am to 7pm and Fri 9am to 6pm and Sat 9am 4pm or you can just call me at 608-244-2004. I look forward to meeting you all :)
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Meg Mcguire Trusted Advisor 608-244-2004 meg@madcitysalesandservice.com Hi Folks, I'm Meg McGuire.. A little about me, I was born and raised in small town Minnesota where I was involved as a child in Figure skating and Water ski Team. When I was 12 I started working a Paper Route thanks to the help of my dad. He taught me how to work hard and to always try your hardest at all you do. In my teens and through my early 20's I worked in the food service and hospitality business. I also have had the privilege of working with children and adults with special needs.. In my mid to late twenty's I was employed as a Outside Sales and Marketing consultant for a greeting Card Company and got the opportunity to learn allot about business and sales. I began working at Mad City in September of 2011 and I am so excited to finally be working in Auto Sales. Its been a dream of mine for along time. I finally feel like I am Truly living the Dream. Mad City Sales is such a great place to work and I really enjoy my new career and all the great people I get the opportunity of working with every day.. -----------------------------------To me Customer Service means being informative, honest and always listening to needs of customers.-------------------------------- My favorite Quote would have to be "Honesty is the best policy" by Mr Franklin. --------------------------------I have a 13 year old daughter who keeps my very busy. She is a very talented gymnast and musician. We also have been involved in Girl Scouting for the last 8 years. Thanks so much for getting to know me a little better and I really hope to get the opportunity to earn your business soon!
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Leticia Acosta Trusted Advisor 6089-244-2004 leticia@madcitysalesandservice.com Born in Wisconsin, but raised in Mexico (loved that my parents did that for me and my brothers and sisters) I come from a very hard working family, my mom and dad only went to school up to 3rd grade. I think that’s the reason they had made sure my brothers, sisters and I had a great education. I moved back to Wisconsin when I was 10 years old, came back to go to school and learn English had to live with my aunt and uncle. My very first job was when I was 16, I worked at a pickle factory with my mom, I worked during the summer, and then I knew that a factory job was not for me. Then the following year is when my job with customer service started, it started at an amusement park in Marshall. Then after that I started working at a grocery store as I was going to High School. After I finished High School, I went to School to MATC for accounting. Then in 2001 I had the opportunity to go in to the car sales business, I had lots to learn, since I had no idea what I was going into. Then in 2004 Pat and Steve gave me the opportunity to go into Real Estate & Mortgages, again I went blind into the business, but learned lots form it, and I'm very thankful that Pat and Steve gave me the opportunity to become a Real Estate Agent and a Mortgage Loan Originator. Up until 2010 I was in the mortgage and real estate business. Now thanks to Pat and Steve again, I am back to selling cars, I love what I do and the place I work for.-----------------------------------------
What customer service means to me: Doing everything I can to make sure my customers are happy.--------------------------------------
Favorite quote: Never judge any one unless you have been in there shoes.
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Warren Brenner Trusted Advisor 608-244-2004 warren@madcitysalesandservice.com My three most favorite things are snowboarding, paintball, and basketball. When ever I get some free time I usually go up to Tomahawk to
fish on the Wisconsin River, its one of the things that make me the most happy. Because it involves friends and family, plus some good camp
fire cooked food.---------------------What does customer service mean to me? To make everything fast and as smooth as possible for the
customer, with great quality and timely follow up. Also to make sure the next time they think of buying a car they think of us.------------
Favorite Quote - I'm so fast that last night I turned off the light switch in my hotel room and was in bed before the room was dark.
-Muhammad Ali-
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Lorenzo Southall Trusted Advisor 608-244-2004 lorenzo@madcitysalesandservice.com Trusted Advisor Extraordinaire!
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Eric Darden Service Manager 608-244-2004 eric@madcitysalesandservice.com I started my career in the automotive service business in Madison. I started literally at the bottom in the “pit” of Jiffy Lube on Fish Hatchery Rd changing oil. I worked my way up over the next few years to Director of Training and then onto District Manager. After relocating to Michigan I began my career on the service repair side of the business, becoming a Service Manager and gaining experience with Honda, Toyota, Kia, Suzuki, Hyundai along with Chevy, Ford and Chrysler.
I pride myself on running an honest and fair service department. I’m really excited to be able to work with Pat & Steve at Mad City Sales because we share the same values and enthusiasm for cars and customers.
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Jayme Russell Service Advisor 608-244-2004 jayme@madcitysalesandservice.com Backround: I spent 5 years as Assistant Manager in parts division of a Nissan dealership. I am a certified welder and certified in engine rebuilding, chassis and brakes. ------------------ What Does Service Mean To You? Treat ever customer like a friend or family member.... Thats what I would expect!--------------------- Favorite Quote: Cats and Dogs living together..mass histeria; Peter Venkman (Ghostbusters)
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Jason Brunges Team Leader- Business Development Representitive 608-244-2004 jason@madcitysalesandservice.com I have been a professional boxing judge since 2002. I love cooking and grilling, geocaching with my family, camping, hiking... anything outdoors.---------------------------------------
What does customer service mean to me? To provide the customer with a quality experience, the least amount of hassle, while ensuring the customer is happy and has a positive image of me and the business I work for.---------------------------------------
Favorite Quote - " If ya wanna make an omelet ya gotta break some eggs" Brad Pitt------------------------------
Other - "Without deviations from the norm, progress is not possible" Frank Zappa
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Daryl Meinholz CFO 608-244-2004 Daryl@madcitysalesandservice.com Background:
I grew up on a dairy farm outside Middleton, WI and then went to UW-La Crosse to get an accounting degree. I was the first in my family to attend a college. I have my CPA license and have worked at a public accounting firm for 6 years and then as a controller at 2 different companies for 6 years before joining Mad City Sales in early 2010.----------------------
Customer service:
Customer service means helping the customer get the most value for their money. If you tell the customer you can provide a high quality service, you need to back it up with action. -------------------------------------
Favorite quote:
You can’t get what you don’t ask for.
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Joe ASE Certified Technician 608-244-2004
Nate Liberton Certified Technician 608-244-2004 I am a ITU Graduate with a 3.94 GPA in automotive maintenance and repair. I passed my ASE Master Certification test in Feb. 2012 which is the industries highest accolade. Mad City Sales takes great pride in a job well done and that's why I love to work here!
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Lucas Technician My name is Lucas Harenda. After graduating from Waterloo High School I attended Waukesha County Technical college where I obtained my degree in Automotive technology. I have been working on cars professionally for over 3 years and am pursuing my ASE master certification.
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Josh Technician I a gitter done kind of guy..... no job too big!
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Greg Transportaion Specialist I have been transporting cars for Mad City for a long time. I love to drive!!
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Steve Olson Photographer - Lot Attendant- Jack Of All 608-244-2004 I have 2 kids, 11 and 9 mos., and a wife of 10 years. I enjoy all outdoor activities.-----------What Does Customer Servie Mean To Me? Without it you have nothing, it's the backbone of your business.------------------Favorite Quote: Life is like a box of chocolates, you never know what you're going to get.
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Mark Shop Helper Extrordinaire I help the techs with every job they do. I keep the shop clean and tidy.....
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