Pat McNamar Owner- A Dealer FOR The People 608-244-2004 Pat@madcitysalesandservice.com Co-Founder of Mad City Sales 1999. I have been pouring my heart and soul into helping folks find and own nicer, newer vehicles for quite some time now. I am the proud father of my boy, Jesse, born in 1997 and girl, Julia born in 2000. The reason for this whole project is due to my pesky wife, Reyna, whom I married in 1995 who said "Shut up about opening your own store and do it or I don't want to hear about it any more!" Ha! Thanks Hon!! As a family we enjoy ATVing, Snowmobiling, hiking, biking, camping and fishing. With my children I do a lot of outdoor sports activities as well. My kids are involved in baseball, basketball, soccer and football so I try to keep up!-------------------------
Steve and I work hard daily her at Mad City Sales to create the best environment in the auto industry. As a customer YOU truly do come first. We demand this culture every day of our team members and it is a requirement if you want to maintain your position on our team. We are The Dealer FOR The People. -------------------Please feel free to contact me direct with anything you might need and I will always help in any way I can!
Thank you for coming to our website and make sure to get one of our many free reports we wrote to help you get your next "New to you" car.
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Steve Ganser Owner- A Dealer FOR The People 608-244-2004 steve@madcitysalesandservice.com Co-owner with Pat since 1999.
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Dennis Kelderhouse General Sales Manager 608-244-2004 dennis@madcitysalesandservice.com Growing up in Traverse City Michigan my life has been rich in automotive history, matter of fact GM�s latest sport utility vehicle is named after my home town. The past 14 years have been spent in the auto industry in a variety of positions. I have had the privilege of working in many dealerships in the US, Canada, Puerto Rico and even Mexico. Working in many different scenarios has afforded me a diverse automotive background. ----------------------------------------------------------
What does customer service mean to me?
Working shoulder to shoulder with my staff to create an atmosphere in our store that caters to everyone is our most common goal. I believe Customer Satisfaction is of the highest importance. Most people look at buying a car as a stressful experience here at Mad City Sales our goal is to make your buying cycle fun and relaxing. My staff knows the responsibility that is upon their shoulders in helping you to make a positive decision on your next auto. We understand this and are up for the task at hand. We understand the pressure of making sure the vehicle fits your needs. We take this very serious our responsibility includes finding you a vehicle that gets you back and forth to your employment, is safe for your family, allows for long trips for vacations or holidays just to name a few of the things our customer depend on us for. I believe that the biggest testament to our dedication to customer service is the amount of referrals and repeat business we see on a regular basis. Give us a try we will not disappoint.-------------------------------------------------------------------
Favorite Quote:
Obstacles are what you see when you take your eyes off the goal
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Tammy Medina Finance AND Sales Team Manager 608-244-2004 tammy@madcitysalesandservice.com Background: 22 years experience in the automotive industry. 1989-2000 working for Chicago land dealership in the Accounting and Business departments. In 2000- 2005 in automotive sales. 2005 until current in Automotive Financing. -------------------------------
Customer service: Creating and building positive and healthy long term relationships with the community. I believe that every person is valuable and important. My desire is to make sure that every customer/person knows that I acknowledge their importance and that they have the comfort knowing they can count on me to meet their needs to be completely satisfied and life time customers. ---------------------------
Favorite Quote:
"If you cannot do great things, do small things in a great way."
-Napoleon Hill
Success comes in all sizes. So whatever you attempt, regardless of the task at hand, do it the best that anyone has ever seen
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Dawn Boyle Management Assisant 608-244-2004 Dawn@madcitysalesandservice.com Background: I was born and raised in Janesville, WI. Graduate of Parker High School. Went to UW Rock County for 1 year of Psychology, English and American Literature, History, and Philosophy. Went to MATC for Interior Design. Proud parent of two boys Phillip a United States Marine and Trevor going to college at UW Whitewater. Married to my wonderful husband of 1 ½ yrs Dan. I have an extensive background in office/clerical and believe that all I’s should be dotted and all T’s should be crossed. Success is in the details. In my spare time I love to read, watch movies, have adored Tudor history since I was 8, I enjoy spending time with my pets Charlie our springer spaniel, Poopy our cat, and my 3 birds. My favorite color is Orange, my favorite place is Canon Beach, Oregon, my favorite word is Oceanic, and I love the diversity of Madison.---------------------------------------------
To me customer service means: listening to what the customer wants so you can deliver the best product or service for the customer. Make it all about the customer not yourself.-----------------------------------------------------------------
Favorite Quotes: “Mine eyes desire you above all things.” Katherine of Aragon in her last letter to Henry the eighth. “I’m the King of England!” Jonathan Rys Meyers as Henry the 8th in Showtimes “The Tudors"
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Ian Eichelman Trusted Advisor 608-244-2004 Ian@madcitysalesandservice.com Background-
Over the last few years since my graduation I've been all over the country doing schooling and education. During that time my travels have taken me from Los Angeles too Orlando Florida for my Internship with Disney and all the way back here to Wisconsin. I've been working in the Food Service Industry for some time now and because of that I've developed strong customer service skills and an aptitude to go above and beyond. After college and my time in the Food Service Industry it just seemed like the right logical step in my career to move into car sales, and now here I am. I actually look forward to coming to work each day and couldn't be happier with where I'm at now.--------------
What does customer service mean to you?
To be completely honest with everyone customer service is the #1 most important aspect of any business. Through my travels and my internships I've found that great customer service is the building block for any successful business. My internship with Disney in Orlando and my job experience in the Food Service Industry helped to bring out the importance of customer service too me. The emphasis on the customers happiness vastly out ways anything else.--------------
Favorite Quote:
"Life is like a box of chocolates, you never know what your gonna get"---------------
Other:
Some interesting facts about myself, I've played Hockey for almost 19yrs and been a pretty avid Speedskater for about 8yrs. After I graduated from high school in 2003 I left for Europe and ran Track and Field with USA European Tour Team in London England, Dover United Kingdom, Paris France, Zurich Switzerland, Lausanne Switzerland, Innsburck Austria, and Frankfort Germany. There's alot more interesting things about me, but I guess your just gonna have to stop by and say hi. I'm here Mon-Thurs 9am to 7pm and Fri 9am to 6pm and Sat 9am 4pm or you can just call me at 608-244-2004. I look forward to meeting you all :)
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Jerry James Ortega Trusted Advisor 608-244-2004 jerry@madcitysalesandservice.com Born and raised in Southern California, I have to admit that life has been great. Traded my sun set for a sun rise. i like the out doors, sunshine, bbq-ing, and basketball. Moved to Wisconsin in Sept. 2009 and so far so good.---------------------------------------------------
What does customer service mean to me?
Customer service means performing the best of your ability to meet the needs of your customer.-----------------------------------------------------
Favorite Quote:
"..i rock to the beat of my drum set.." -lil wayne
- to me it means i dont try to 'BE' something or someone im not; stay original and stick to my roots.------------------------------------------------
Whatelse about me?? humm....... I'm recently married, have a 9 month old daughter, a cat, a dog, and two betta fish. Currently live in Columbus, WI. I love working at Mad City Sale not for the money, but the satisfaction and knowing that I personally helped someone that either couldn't buy or never thought that they could buy a nicer, newer, car!
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Meg Mcguire Trusted Advisor 608-244-2004 meg@madcitysalesandservice.com Hi Folks, I'm Meg McGuire.. A little about me, I was born and raised in small town Minnesota where I was involved as a child in Figure skating and Water ski Team. When I was 12 I started working a Paper Route thanks to the help of my dad. He taught me how to work hard and to always try your hardest at all you do. In my teens and through my early 20's I worked in the food service and hospitality business. I also have had the privilege of working with children and adults with special needs.. In my mid to late twenty's I was employed as a Outside Sales and Marketing consultant for a greeting Card Company and got the opportunity to learn allot about business and sales. I began working at Mad City in September of 2011 and I am so excited to finally be working in Auto Sales. Its been a dream of mine for along time. I finally feel like I am Truly living the Dream. Mad City Sales is such a great place to work and I really enjoy my new career and all the great people I get the opportunity of working with every day.. -----------------------------------To me Customer Service means being informative, honest and always listening to needs of customers.-------------------------------- My favorite Quote would have to be "Honesty is the best policy" by Mr Franklin. --------------------------------I have a 13 year old daughter who keeps my very busy. She is a very talented gymnast and musician. We also have been involved in Girl Scouting for the last 8 years. Thanks so much for getting to know me a little better and I really hope to get the opportunity to earn your business soon!
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Leticia Acosta Trusted Advisor 6089-244-2004 leticia@madcitysalesandservice.com Born in Wisconsin, but raised in Mexico (loved that my parents did that for me and my brothers and sisters) I come from a very hard working family, my mom and dad only went to school up to 3rd grade. I think that’s the reason they had made sure my brothers, sisters and I had a great education. I moved back to Wisconsin when I was 10 years old, came back to go to school and learn English had to live with my aunt and uncle. My very first job was when I was 16, I worked at a pickle factory with my mom, I worked during the summer, and then I knew that a factory job was not for me. Then the following year is when my job with customer service started, it started at an amusement park in Marshall. Then after that I started working at a grocery store as I was going to High School. After I finished High School, I went to School to MATC for accounting. Then in 2001 I had the opportunity to go in to the car sales business, I had lots to learn, since I had no idea what I was going into. Then in 2004 Pat and Steve gave me the opportunity to go into Real Estate & Mortgages, again I went blind into the business, but learned lots form it, and I'm very thankful that Pat and Steve gave me the opportunity to become a Real Estate Agent and a Mortgage Loan Originator. Up until 2010 I was in the mortgage and real estate business. Now thanks to Pat and Steve again, I am back to selling cars, I love what I do and the place I work for.-----------------------------------------
What customer service means to me: Doing everything I can to make sure my customers are happy.--------------------------------------
Favorite quote: Never judge any one unless you have been in there shoes.
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Russ Zuelke Service Manager 608-244-2004 russ@madcitysalesandservice.com I've been in the car business since the first one was made! I managed Thorstad Service Dept. since '93 until GM closed the facility down. I have been a ASE Master Certified Technician since 1971. There isnt much I have not seen. Trust and honesty have always been my core values and Mad City Sales has been a natural fit for me as they share in the same culture. You will never be told you need something for your car you don't really need here. Come see why we have the best service customer retention in Madison!
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Jayme Russell Service Advisor 608-244-2004 jayme@madcitysalesandservice.com Backround: I spent 5 years as Assistant Manager in parts division of a Nissan dealership. I am a certified welder and certified in engine rebuilding, chassis and brakes. ------------------ What Does Service Mean To You? Treat ever customer like a friend or family member.... Thats what I would expect!--------------------- Favorite Quote: Cats and Dogs living together..mass histeria; Peter Venkman (Ghostbusters)
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Jessica Vail Manager - Business Development Center 608-244-2004 jessica@madcitysalesandservice.com I grew up in the Madison area, then my parents decided to move their mint-farming business to the middle-of-nowhere in Minnesota. I attended the University of Minnesota-Duluth for music originally and ended up with my Bachelors in Sociology. After getting my fix of Lake Superior's bad attitude and frigid temperatures I made my way back to the Madison area. Much to my delight, Pat decided to hire me onto the Mad City team despite my grab-bag experience ranging from corrections to mental health. Then again, who can resist an employee that frequently quotes Napoleon Dynamite and Ricky Bobby?----------------------------------------------
What does customer service mean to me?
Customers are people too and often I think folks lose sight of that...especially in this business. Be respectful, honest, throw the occasional humor in there and everyone wins.---------------------------------------------
Favorite Quote:
"Tina! Come get some ham!" -Napoleon Dynamite
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Kelly Anderson Sales Team Member 608-244-2004 kelly@madcitysalesandservice.com I love my job!! Helping people is the best!
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Daryl Meinholz CFO 608-244-2004 Daryl@madcitysalesandservice.com Background:
I grew up on a dairy farm outside Middleton, WI and then went to UW-La Crosse to get an accounting degree. I was the first in my family to attend a college. I have my CPA license and have worked at a public accounting firm for 6 years and then as a controller at 2 different companies for 6 years before joining Mad City Sales in early 2010.----------------------
Customer service:
Customer service means helping the customer get the most value for their money. If you tell the customer you can provide a high quality service, you need to back it up with action. -------------------------------------
Favorite quote:
You can’t get what you don’t ask for.
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Jason Brunges Business Development Representitive 608-244-2004 jason@madcitysalesandservice.com I have been a professional boxing judge since 2002. I love cooking and grilling, geocaching with my family, camping, hiking... anything outdoors.---------------------------------------
What does customer service mean to me? To provide the customer with a quality experience, the least amount of hassle, while ensuring the customer is happy and has a positive image of me and the business I work for.---------------------------------------
Favorite Quote - " If ya wanna make an omelet ya gotta break some eggs" Brad Pitt------------------------------
Other - "Without deviations from the norm, progress is not possible" Frank Zappa
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John Jones ASE Certified Master Technician 608-244-2004 ASE Master Certified Diesel Technician, ASE Master Certified Engine Machinist, AWS Certified Welder with over 20 years of combined automotive, heavy equipment, fabrication and CNC machining experience within multiple industries.-------------------What Does Customer Service Mean To Me? Providing safety and reliability thru affordable means.-------------------Favorite Quote: Maintenance, maintenance, maintenance. Preventative maintenance goes a looooong way to making a vehicle dependable and reliable transportation for years!----------------------Sometimes it's hard to make maintenance or service interval repair, but, a $400 timing belt replacement can quickly turn into a $4000 Engine replacement and leave you stranded at a bad time.
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Kong Yang Certified Technician 608-244-2004 I've been certified by Mad City Sales and take pride in what I do. Come see us for all your car care needs!
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Pete Vivier Detailer Extrordinair 608-244-2004 I have been spit shining cars for a long time. I love it. I hope you love your nicer, newer car I personally cleaned for you!
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Nate Liberton Certified Technician 608-244-2004 I am a ITU Graduate with a 3.94 GPA in automotive maintenance and repair. I passed my ASE Master Certification test in Feb. 2012 which is the industries highest accolade. Mad City Sales takes great pride in a job well done and that's why I love to work here!
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Steve Olson Photographer - Lot Attendant- Jack Of All 608-244-2004 I have 2 kids, 11 and 9 mos., and a wife of 10 years. I enjoy all outdoor activities.-----------What Does Customer Servie Mean To Me? Without it you have nothing, it's the backbone of your business.------------------Favorite Quote: Life is like a box of chocolates, you never know what you're going to get.
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Greg Transportaion Specialist I have been transporting cars for Mad City for a long time. I love to drive!!
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Bill Transportaion Specialist I have a lot of free time on my hands and drive cars around to various locations for the store. I build and race stock cars in my free time!
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